Teller SD Qingdao Branch HSBC China(汇丰银行(中国)有限公司青岛分行，柜台)
工作地点：青岛有效日期：2015年01月07日 至 2015年02月06日招聘人数：多人职位性质：全职
Teller SD Qingdao Branch HSBC China 职位描述：
HSBC Technology and Services
HSBC Technology and Services is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.
We are currently seeking an experienced professional to join our team.
In this role, you will:
1.Perform all cash related transactions (cash withdrawal, cash deposit, credit card cash advance, Traveller’s cheque, TMD, instant TT, Emergency Cash, ATM etc) accurately, promptly and skillfully . Ensure transactions are adhere to internal guidelines and external regulations. Report any suspicious transactions to Section Head/OIC/Manager immediately. With the obligation to pick the notes not suitable and handle counterfeit note. Back-up Counter Service Team.
2.Provide high quality customer services and maintain pleasant customer relationship. Answer customers’ enquiries professionally and solve their problems tactfully. Keep customer information confidential. Report to supervisor/line manager for customer feedback in time, and collect market intelligence in order to seek continuous improvement in customer service.
3.Prepare cash related returns to SAFE/PBOC/FCD/CNQ accurately. Keep a scientific and smart filing system within the relevant area.
4.Maintain HSBC internal control standards,implement and observe Group Compliance Policy and main awareness of operation risk and minimize the likelihood of it occurring.Have strong sense of Anti-ML and implementation. Report potential ML or suspicious transactions in time, and prepare Anti-ML report when necessary.
5.Keep good communication and corporation with internal colleagues, including back-office colleagues and frontline colleagues, and cross sell bank products/services appropriately.
6.Support counter service team if needed.
To be successful in the role, you should meet the following requirements:
1.Bachelor degree and above
2.Be familiarity with internal procedures and external regulations
3.With good communication/service skills and fluent spoken English
4.With necessary knowledge on retail operations, bank products and services especially for premier customers
You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (China) Company Limited